Ai Technology
AI Listening. AI Coaching. Every Call Optimized for Growth.
From the first word to final score, AI-powered calls that convert, coach, and scale.
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Soniq AI listens in on every conversation and turns it into an opportunity, whether that means saving a customer, sealing the deal, or spotting a training gap. It coaches reps in real time, nudges them toward smarter responses, and handles tough objections before they turn into lost revenue. When combined with our Voice AI agents, you get a complete AI-powered customer experience solution.
QA runs automatically in the background, scoring every call so you can coach, scale, and optimize performance, without the overhead of a full-time QA team.
Key Benefits
- Real-time coaching that actually helps
- Smart objection handling that wins more calls
- QA that scores itself so your team can focus on customers
- On-demand answers pulled directly from your knowledge base
- Policy enforcement and brand protection in every interaction
- Built to elevate agents and eliminate costly QA bottlenecks
How It Works
Soniq AI transcribes every conversation in real time. When a customer mentions an issue—an error code, a product concern, or a specific question—the system instantly identifies the context and surfaces the most relevant solution from your knowledge base. Agents see clear, actionable guidance on-screen, as the conversation unfolds.
This means even junior agents deliver expert-level support without hesitation, guesswork, or constant supervision. It's not about scripts. It's about precision, speed, and confidence.
Full-Spectrum Quality Assurance
Soniq acts as your built-in QA team. Every call is automatically analyzed for brand alignment, accuracy, compliance, and professionalism. When something's off—incorrect information, missed protocol, or a red-flag phrase—it's flagged immediately for review. No more manually sifting through thousands of recordings. Quality happens automatically.
What You Get
- Real-time answers pulled directly from your verified documentation
- Intelligent coaching that adapts to each conversation's context
- Auto-scored calls with continuous policy and compliance monitoring
- Faster agent ramp times and significantly fewer escalations
- Consistent, high-quality customer interactions at any scale
Business Impact
Soniq AI reduces training time, improves call outcomes, and gives managers complete visibility—without adding headcount. It brings consistency to your frontlines and turns every customer conversation into a measurable asset. Whether you're scaling a support team or protecting margins, it delivers operational leverage where it matters most.