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Our Mission

To redefine customer experience as a revenue engine. We empower brands to monetize every interaction through performance-based CX operations, consulting, and technology enablement.

We believe the future of CX is human-led, AI-enhanced, and revenue accountable.

Core Values

  • Outcome Obsessed: We chase meaningful results, not busywork. Every decision and every improvement is anchored to the outcomes that create real value for our clients, our people, and our business.
  • Human Centered: We start with empathy. Understanding the needs, challenges, and motivations of real people shapes how we design, build, and show up every day.
  • Tech Enabled: We use technology to amplify what humans do best. Smart tools help us move faster, think bigger, and create experiences that feel effortless and intuitive.
  • Own the Impact: We take responsibility for what we deliver. Wins, misses, and everything in between are met with accountability, integrity, and a commitment to constant improvement.
  • Collaborate to Win: We believe the best work happens together. When we share ideas, invite different viewpoints, and trust the team, we create stronger outcomes and celebrate shared success.

Leadership Team

Justin Jones, Founder and CEO of SONIQCX

Justin Jones

Founder and CEO

Justin Jones is the Founder and CEO of SoniqCX, a customer experience company built on a simple belief: outcomes matter more than activity. He leads with a direct, people first approach and pushes the industry to rethink how contact centers create value.

Preston Pollock, Founder and COO of SONIQCX

Preston Pollock

Founder and COO

Preston is responsible for turning operational complexity into systems that scale. He builds and oversees the engine behind the onshore BPO operation: workflow design, workforce planning, compliance, technology, and performance operations.

Ben Bohman, Chief Technology Officer of SONIQCX

Benjamin Bohman

Chief Technology Officer

Ben brings nearly 3 decades of technology expertise to the forefront of artificial intelligence innovation. His career exemplifies the intersection of technology leadership and human-centered design, backed by a strong foundation in psychology and organizational behavior.

Kathy Mortensen, SVP of Operations at SONIQCX

Kathy Mortensen

SVP of Operations

Kathy is a customer operations leader with more than twenty five years of experience building teams, scaling support functions, and transforming service organizations into true business growth engines.

Mike Hales, Sales and Training Manager at SONIQCX

Mike Hales

Sales and Training Manager

Mike leads sales operations for SoniqCX, overseeing recruiting, onboarding, training, and daily performance for a high-volume outbound sales team. He builds the system and workflows that drive consistent revenue outcomes.

Our Story

SONIQCX was founded by operators who spent decades inside call centers, revenue teams, and venture-backed startups. We saw the gap between "service" and "sales" and built a new kind of BPO that closes it.

We partner with growth-minded brands ready to reimagine CX as a profit center—from high-velocity SaaS to subscription commerce and fintech ecosystems.

Join the Future of Revenue-Driven CX

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