Faster calls, fewer results. Efficiency means nothing if revenue is still walking out the door.
Performance-Based CX
Every Call Should Drive Revenue. Not Just Get Answered.
SONIQCX is a performance-based BPO that doesn't just handle your customer conversations. We monetize them. Our agents are trained to convert, retain, and grow lifetime value — not just reduce handle time.
- Average Revenue Lift +34%
- Retention Boost +18%
- Time to Impact 90 Days
Where Most BPOs Go Wrong
Chasing volume hides the realities that sabotage revenue. We've audited hundreds of CX operations. The same patterns show up every time.
When you reward activity over outcomes, the bottom line keeps sliding the wrong way.
Volume is up. But if every "resolved" ticket ends without an upsell, the win is wasted.
Activity is up. Revenue isn't. That mismatch is the signal that your KPIs are broken.
Operations Becomes Opportunity
Traditional BPOs celebrate how many calls they take. We care about what those calls create.
Outcomes Over Activity
Revenue scoring replaces handle time. Every conversation is benchmarked against growth KPIs.
- Conversion and upgrade dashboards
- Close-loop revenue attribution
Technology With Purpose
We orchestrate workflow automation, AI coaching, and predictive routing to create frictionless momentum.
- AI-guided agent co-pilots
- Signals-based prioritization
Performance With a Human Pulse
We blend empathetic storytelling with data-led scripts so every touch point feels intentional.
- Adaptive playbooks by segment
- Continuous enablement loops
True Partnership
SONIQCX operates as your revenue pod — transparent reporting, shared dashboards, and aligned incentives.
- Joint revenue ceremonies
- Performance-based contracts
Revenue Lives Here
Customer Experience isn't a cost: It's revenue in motion. We design every interaction to generate measurable outcomes that grow your business.
Human + AI Synergy
Blending human intuition with AI guidance to elevate every customer touchpoint with precision.
Predictive Revenue Systems
Forecast demand, prioritize accounts, and deploy resources where they will convert.
Performance Architecture
Modular operations engineered to scale without sacrificing quality or outcomes.