Outcomes over activity
Revenue scoring replaces handle time. Every conversation is benchmarked against growth KPIs.
- Conversion and upgrade dashboards
- Closed-loop revenue attribution
PERFORMANCE-BASED CUSTOMER EXPERIENCE
Revenue
lives here.
Every call should drive revenue.Not just get answered.
Let’s talk01 / Performance based CX
Every call should drive revenue.Not just get answered.
Turn every conversation into a growth opportunity. Give your teams the insight, coaching, and tools to make it happen.
Turn insight into your next move.
Your customer conversations are a growth opportunity. Turn them into conversions, lasting relationships, and measurable revenue.
See how performance based CX worksA conversation
is only the
beginning.
SONIQCX is a performance-based BPO that monetizes customer conversations. Our agents are trained to convert, retain, and grow lifetime value, not just reduce handle time.
A different kind of CX+34%
Average revenue lift
+18%
Retention boost
90 days
Time to impact
More than
an answer.
Traditional BPOs celebrate how many calls they take. We care about what those calls create.
Make the moment count.
Equip your team to recognize intent and turn useful conversations into confident buying decisions.
- Sales conversations
- AI-assisted coaching
- Conversion visibility
Customer intentHuman + AIBusiness value
Revenue.
In motion.
Human-led. AI-enhanced.
Accountable for the outcome.
The SONIQCX podcastFresh perspectives. Real conversations.Cool people.Big ideas.Shift happens.
Unfiltered conversations with the people moving business forward. Leadership, customer experience, and what comes next.
Step into the conversationThe SHIFT HAPPENS podcastWatch on YouTube
Built for
what comes next.
People, technology, and shared accountability. Working as one revenue operation.
Busy isn’t
the same
as better.
Chasing volume hides the realities that sabotage revenue. We’ve audited hundreds of CX operations. The same patterns show up every time.
Enter the CX CourtroomAverage handle time
↓ 23%Faster calls, fewer results. Efficiency means nothing if revenue is still walking out the door.
Total revenue
↓ 48%When you reward activity over outcomes, the bottom line keeps sliding the wrong way.
Tickets closed
↑ 14%Volume is up. But if every resolved ticket ends without an upsell, the win is wasted.
Total interactions
↑ 5%Activity is up. Revenue isn’t. That mismatch is the signal that your KPIs are broken.
Built by people.
Driven by possibility.
The operators, technologists, and leaders who own the impact.
Meet our team
